Refund policy
Pure Earth Secrets
Thank you for shopping with us! We always want you to be satisfied with your purchase. Please review our Return & Refund Policy below.
🚫 No Returns or Refunds on Skincare Products
Due to the nature of personal care items, all skincare and body products are FINAL SALE.
This includes (but is not limited to):
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Soaps
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Body butters
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Body scrubs
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Beard oils & balms
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Bath products
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Any skincare or beauty items
These items cannot be returned, exchanged, or refunded for safety and hygiene reasons.
✔ Eligible Items for Return or Refund
Only non-skincare items are eligible for return or refund.
These may include:
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Accessories
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Merchandise (shirts, cups, etc.)
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Journals, planners, and books
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Digital or physical non-body-care products
To qualify, items must be:
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Unused
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In original packaging
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In resellable condition
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Returned within 7 days of delivery
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Accompanied by proof of purchase
📦 Return Process
Your satisfaction matters to us.
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Returns must be requested within 7–14 days of delivery.
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Items must be unused, unopened, and in original packaging.
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Due to the nature of personal care products, we cannot accept returns on opened items.
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Customers are responsible for return shipping costs unless the item arrived damaged.
To start a return, email us at dukesco25@gmail.com with your order number and reason for return.
💰 Refunds
Once we receive and inspect your eligible return, we will process your refund within 3–5 business days.
Refunds are issued to the original payment method.
Shipping fees are non-refundable.
📦 Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item:
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Contact us within 48 hours of delivery
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Provide photos of the product and packaging
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We will issue a replacement or store credit depending on availability
This applies to all items, including skincare.
❓ Need Help?
If you have questions about returns, refunds, or product issues, please contact us directly through TikTok Shop messages. We’re happy to assist